For iOS devices, you will see a blue 'i' icon. To the right of "Body+", for Android devices, you will see a Gear icon.
For that, go to the "Settings" of your device > "Bluetooth" > "Body+". If that's the case, please "forget" it from the list. What should I do?ġ) Your mobile device stays within 5 feet/1 meter of the scale during the whole set-up.Ģ) You remain in the Health Mate app and you do not switch to any other app until the installation is complete.ģ) If you have an Android device, the location is activated on your phone and Health Mate has access to it.Ĥ) Your mobile device is compatible (you'll find more information here).ĥ) Your Health Mate app is up-to-date (the current version is Health Mate 5.12).Ħ) Your Body+ is not already in your phone's list of Bluetooth devices. Body+ - I'm having issues installing my device.
Please check first these two articles from our Help Center: I'm sorry to hear that you see the message "Set up failed" when trying to update or install your Body+.
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